Welcome to the FAQ section of OFF ROAD CHEETAH JACKET LLC. Below you’ll find answers to common questions about orders, shipping, returns, and more.
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- ORDER QUESTIONS
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Q: How can I place an order?
A: Simply browse our website, select the items you want, add them to your cart, and proceed to checkout.
Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within a short time after purchase. Once processing begins, changes may no longer be possible.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent once your order is successfully placed.
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2. SHIPPING QUESTIONS
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Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A: Standard delivery usually takes 5–10 business days after processing.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days.
Q: How can I track my order?
A: Once shipped, tracking details will be sent to your email.
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3. PAYMENT QUESTIONS
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Q: What payment methods are accepted?
A: We accept major credit and debit cards and other secure online payment methods available at checkout.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure encrypted systems.
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4. RETURNS & REFUNDS
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Q: Can I return my order?
A: Yes, returns are accepted within 30 days of delivery if items meet return conditions.
Q: How long do refunds take?
A: Refunds are typically processed within 5–10 business days after approval.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is incorrect or defective.
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5. PRODUCT QUESTIONS
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Q: Are products exactly the same as shown online?
A: We aim to display accurate images, but slight variations in color or appearance may occur.
Q: How do I choose the right size?
A: Please refer to the size guide available on product pages before purchasing.
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6. SUPPORT
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Q: How can I contact customer service?
Email: adrian@offroadcheetahjacketllc.shop
Phone: +1 (701) 581-0998
We typically respond within 1–2 business days.