At OFF ROAD CHEETAH JACKET LLC, we want customers to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review the following return and refund guidelines.
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RETURN ELIGIBILITY
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Customers may request a return within 30 days of receiving the order.
To qualify for a return:
✓ Items must be unused, unwashed, and in original condition
✓ Products should include original tags and packaging where applicable
✓ The item must not show signs of wear, damage, or alteration
✓ Proof of purchase or order confirmation is required
Items returned outside the approved return window may not be accepted.
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NON-RETURNABLE ITEMS
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The following situations may not qualify for return or refund:
• Items damaged through misuse or improper handling
• Products returned without prior authorization
• Final sale or clearance items where stated
• Returned items missing original components or packaging
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RETURN REQUEST PROCESS
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To begin a return request, please contact our support team with:
- Your order number
- A brief description of the issue
- Photos if the item arrived damaged or incorrect
Once reviewed and approved, return instructions will be provided.
Please do not send items back without confirmation from our support team.
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RETURN SHIPPING
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Customers may be responsible for return shipping costs unless the return is caused by:
• Incorrect item received
• Damaged product upon arrival
• Verified order fulfillment error
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
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REFUND PROCESSING
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After the returned item is received and inspected, refunds will be processed to the original payment method.
Typical refund processing time:
• Inspection & approval: 3–5 business days
• Financial processing: 5–10 business days depending on payment provider
Original shipping fees may not be refundable unless required by applicable law.
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EXCHANGES
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If you received a defective or incorrect item, please contact us within 7 business days after delivery.
Eligible exchange requests will be reviewed based on product availability.
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RETURN ADDRESS
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OFF ROAD CHEETAH JACKET LLC
2619 E Brookwood Ct
Phoenix, AZ 85048
United States
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CUSTOMER SUPPORT
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Email: adrian@offroadcheetahjacketllc.shop
Phone: +1 (701) 581-0998